As Seen on the... Also featured at... Online Success Group in Contracting Business Magazine! Imagine your new and old technicians if they were “educated” on all of your company’s procedures, forms and methods, before they even begin working at your company before the start of their first day. Sign Up for our weekly Big Time E-zine & FREE Report! Name E-mail Address Created by Co-authors Julie & Joe Crisara Featured Speaker at COMFORTECH 2005 In Nashville, TN I Professional Techs PLUS! AS AN ADDITIONAL BONUS! You get a CD with all the test and procedures you can modify AND 30 minutes of free consulting with the author Joe Crisara "How many times do you KICK YOURSELF IN THE A**? because you have an old or new technician that keeps bending the rules and procedure in your company..." "...And you do nothing about it because You Are Not Sure if you ever told them or showed them The Way Your Business Was Designed To Work! Don’t Fire them! Fire Them UP! Your techs would go through a brick wall for you if they thought you cared enough to put in writing all the things they needed to do to be successful at your company! NOW YOU CAN! I Want An Elite Tech Force "This Will Save Me Years." -Juan Cardona Once again, Big Time has done it again. They have taken a complex concept and made it simple and easy to use. I have been “working on” putting my procedures on how a tech should do everything from fill out his tickets and timesheets to ordering parts and cleaning his truck. This manual has all this and more. Thank You Joe. This will be a great help to any contractor fortunate enough to buy it! Juan Cardona JC Heating & Cooling www.jc-heating-cooling.com Juan Cardona HVAC Contractor This Program Will Save You Time Can you imagine HOW MUCH TIME IT WOULD TAKE to document everything from how to get gas for the truck to filling out time sheets and everything else a tech has to do including selling a job? WE HAVE, AND WE DID! We have done all this for you and more. Come And See Us Speak LIVE IN PERSON! COMFORTECH 2005 In Nashville, TN Here Is What You Get! An information packed written manual on how to write a position contract including job priorities. A test you can give to your tech on “how you do it here.” A CD with all the forms, procedures & lists that you can use or modify. AND 30 minutes of free consulting with the author Joe Crisara. Order This Now! So you can develop your elite technician force today! I Will Communicate 100% Unconditional Money Back Guarantee! My guarantee to you is simple. If you follow our step by step program and use this material, and you are not 100% completely satisfied with your results, I will refund all of your money! ORDER NOW YOU CAN’T LOSE! STILL NOT CONVINCED? Take A Look Inside This Incredible “Outside the Box” Program That Will Create The Ultimate Tech. Chapter 1 - What Will The Ultimate Tech Look Like? • Making the Rules • Rules of Relationship • Rules of Ownership • Rules of Employee-ship Chapter 2 - Hiring The Right Technician • Hiring, Recruiting and Pay • Help Wanted Ad and Interviewing Chapter 3 - 3 Day Training System Outline • The Hiring Checklist • The Training Schedule and Goals • The Job Position Contract Chapter 4 - Day One Training • Introduction to Staff and New Employee Paper Work • Company Policies and Facilities Training and System Overview • Recording Time in and Time Out and 10 Codes • Briefcase and Tool Case Layout • Performing Service Calls - The Greeting - Bonding - The Diagnosis Checklists • The Appreciation Statement Chapter 5 - Day Two Training • Technician Communication • Pricing Information and Writing Down the Information • Warranty Calls • Completion of a Ticket After Work and Ticket Example • Flat Rate Parts Divider Sheet • Selling the Repairs • Payment Terms • Calling in the Information • Care of the Truck • Handing in Paperwork and Restock Parts Chapter 6 - Day Three Training • Emergency on Call • Special Order Parts • Sales Bonus • Scheduling Installations • Ordering Equipment for Installations • Technician Tool Agreement • Technician Approved Tool List • Technician Uniform Agreement And Much, Much More Including a final exam and lot’s more! This is like a technician development system in a box! I Have Endured The Whole Pitch